Consumer court rulings

Customer Who Received Oil Instead Of iPhone From Flipkart To Get Rs 1.8 Lakh

Consumer forum directs refund and compensation over wrong product delivery by Flipkart.

Amazon fails to refund mattress order; commission orders Rs 10,000 payout

A Himachal Pradesh consumer commission ordered Amazon to refund Rs 8,819. The e-commerce giant also must pay Rs 10,000 for compensation and costs. A customer's mattress order was cancelled, but the refund was not processed. The product was returned to the seller after cancellation by the courier. Amazon failed to appear and was proceeded against ex-parte by the commission.

Terrace water leakage: homeowner wins Rs 3.96L

Hospital charged ICU fee despite general ward stay, ordered to pay Rs 2.75 lakh

A hospital must refund two lakh rupees to a patient. The commission found the hospital billed for an ICU bed incorrectly. This occurred even though hospital records showed a general ward stay. The patient also received compensation and litigation cost payments. The hospital was directed to seek reimbursement via Swasthya Sathi.

Mumbai Consumer Commission Rejects ₹1 Lakh Claim By Farmer’s Brother Under Accident Insurance Scheme

AC kept malfunctioning; Delhi consumer court orders replacement with Rs 15,000

In a decisive ruling, a Delhi consumer commission has mandated an air conditioner manufacturer to replace a faulty unit after a consumer's Voltas AC proved defective shortly after its July 2024 purchase. The manufacturer and seller must also pay Rs 15,000 for inadequate service, compensating for not only the malfunction but also the consumer's mental distress and allowing for interest on the outstanding amounts.

Builder cancels flat after Rs 23L paid, buyer wins

Teacher denied gratuity for working past 60; Court orders payment with 6% interest

A woman joined an educational institution in Faizabad as an assistant teacher on August 16, 1992. She continued working there until March 31, 2019, when she retired. However, the institution declined to pay her gratuity, arguing that the prescribed retirement age was 60 and she had remained in service until she was 62.

Builder denied disabled parking to Rs 1.03 crore flat buyer; RERA orders relief

In one such case, a woman and her family bought a 3BHK ( 3 Bedrooms, Hall, Kitchen) from a builder in Bengaluru for Rs 1.03 crore. The builder promised two specially enabled parking spaces, and it was supposedly one of the property's key attractions. The builder's brochure and terms clearly referred to these parking facilities. However, he failed to deliver on that commitment.

SBI ordered to pay retired scientist Rs 15L after failing to inform about FD maturity

A retired scientist took legal action against State Bank of India for failing to inform him about his deposit's maturity. The consumer commission determined that SBI did not communicate properly regarding the deposit and extension options. As a result, the commission found SBI had retained his funds without justification after maturity. The commission ordered the bank to pay him the original deposit amount along with interest.

He paid Rs 15L for Rs 10L flat; builder demanded Rs 20 lakh more, buyer wins case

A man, who was working in the US, booked a 1,208-square-foot flat along with a car parking space in Patna. The booking was confirmed in 2005, and the agreement for sale was signed in 2007. The total price agreed upon for the flat and parking space was Rs 10,41,250. Before the agreement was executed, the man had already paid Rs 9 lakh to the builder.

Bought Hyundai Eon in 2016 but got no RC or invoice; commission orders Rs 22,500 payout

In a significant ruling, the Punjab state consumer commission confirmed that Hyundai must furnish essential documents to vehicle buyer Amandeep Singh, who was left without an invoice and registration certificate. The commission dismissed Hyundai's argument of being exempt from the dealer's responsibilities and mandated the company to compensate Singh for emotional distress and legal expenses. This decision underscores the obligation manufacturers have to ensure their dealers uphold service standards.

Texas tenants win damages and legal fees after landlord keeps $2,600 deposit

In a recent Texas court case, a landlord's attempt to retain a couple's security deposit, along with demands for extra payments post-move-out, was contested. The tenants triumphed, though the court adjusted some damage estimates. Texas statutes mandate landlords to avoid withholding deposits for usual wear and tear and to furnish detailed deductions. The ruling underlines the necessity for landlords to adhere to security deposit regulations strictly.